Scott's Custom Construction FAQs

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Quick Navigation

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Service Areas & Coverage    Getting Started & Contact    Project Information  

Before & During Your Project     Pricing Information     After Your Project  

About Scott's Custom Construction     Your Project, Your Way     Quality Assurance

Before You Hire     Our Clients & Projects     What Services Do We Provide?

Planning Your Project      Credentials & Compliance      Materials & Customization

Large Projects & Remodeling     Specialty Services     Contractor vs. Handyman

Our Track Record     Get Started Today​​​​​ ​​

​​​​​​​​​​Service Areas & Coverage↑

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Q: What cities and towns do you serve in the Spokane area?

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We provide comprehensive service coverage throughout the greater Spokane region. Our service areas include:

Spokane Proper

• Downtown Spokane

• Central Spokane

• North Spokane

• South Spokane

• East Spokane

• West Spokane

Spokane Valley

• Central Valley

• West Spokane Valley

• East Spokane Valley

• Bemiss

• Sprague

Greater Metro Areas

• Airway Heights

• Liberty Lake

• Valleyford

• Millwood

• Veradale

Eastern Communities

• Dishman

• Opportunity

• Vera

• Moran Prairie

• Latah Valley

We're a local Spokane-based company committed to serving our entire metropolitan region with reliability and expertise. All these areas are within our regular service zone.

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Q: What neighborhoods and districts do you service?

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We service an extensive network of neighborhoods throughout Spokane and the surrounding region. Our coverage includes:

• South Hill

• Browne's Addition

• University District

• Riverside

• Hillyard

• Chief Garry Park

• Kendal Yards

• Emerson Garfield

• Moran Prairie

• Shadle Park Northwest

• Greater Franklin Park

• Garland District

• Audubon Downriver

• Peaceful Valley

• Gonzaga Area

• East Spokane

• Upriver

• Edgecliff

• Dishman Hills

• Veradale

• Millwood Valley

• Liberty Lake

• South Perry District

• Highland Park

• Glenrose/Carnahan

• Cherry Lane

• Comstock

• Rogers High Flats

• Minnehaha

• River Ridge

• Boulevard Park

• Westgate / Windriver

• Rossvale

• South-East Central

• Altamont Heights

• Freya and 29th

• Glenngrae

• Rockwood South

• Brownes Mountain

• Prairie View

• Lincoln Heights

• Rockwood

• Manito

• Manito Park

• Cannon Hill

• Cliff Cannon

• Logan

• Southgate

• Grandview Thorpe

• Hangman Valley

• Qualchan Hills

• Eagle Ridge

• West Central

• West Hills

• East Central

• Nevada Heights

• South Nevada / Lidgerwood

• Lidgerwood

• Rochester Heights Park

• River Run

• Ninth and Sherman

• East University District

• Division / Central

• Garry

• 5 Mile

• Corbin Park Spokane

• Drumheller Spring

• North Jensen Rd

• Harrington

• 9th Ave/Bradley Rd

• E Appleway Blvd

• South University Rd

• South University

• Valley

• 9th & Pines

• University

• Ponderosa

• Castle

• Pine Valley

• Palouse Hwy

• Belle Terre

• Ridgemont Morningside

• Evergreen Rd/Flora Rd

• Balboa

• South Indian Trail

• Whitman

• North Central

• Northtown

• North Hill

• Northwest Spokane

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We provide comprehensive coverage. If you don't see your specific neighborhood listed, don't hesitate to get in touch with us—we likely service your area.

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Q: Do you offer service in Spokane Valley?​

 

Yes, we provide full-service coverage throughout Spokane Valley and all surrounding areas. This includes Millwood, Veradale, Dishman, Opportunity, West Spokane Valley, East Spokane Valley, Bemiss, Shiloh Hills, Five Mile Prairie, Central Valley, Sprague, and all neighborhoods in between. We're familiar with Spokane Valley's residential properties and serve this area regularly.

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Q: How far from Spokane do you service?

 

Our primary service area covers the greater Spokane metropolitan region, extending to communities like Liberty Lake, Valleyford, Airway Heights, and throughout Spokane Valley. As a local Spokane-based company, we're committed to serving this entire region with reliability and expertise.

For specific areas outside this general coverage zone, or if you're unsure whether we service your location, we encourage you to contact us directly. We may be able to accommodate requests depending on your specific needs and location.

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Getting Started & Contact↑

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Q: What's the Best Way to Contact Your Local Handyman in Spokane?​

 

The most effective way to contact Scott's Custom Construction is by utilizing our online contact form available on our website. We understand your time is valuable, and this method ensures a swift and direct line of communication.

Scott is often engaged in delivering high-quality craftsmanship on-site and might not be readily available to answer phone calls. By filling out the contact form, you provide us with the essential details of your project, allowing us to understand and respond to your inquiry effectively.

This process also helps us distinguish genuine client requests from marketing solicitations, ensuring that we focus on providing personalized assistance to real customers seeking our expert services.

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Q: Process for New Customers

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Initial Contact & Qualification

• Due to high call volumes and marketing spam, we request that new customers fill out the Contact Us Form on our website.

• We will review your request. If the job fits within our scope, we'll contact you as soon as possible regarding availability and scheduling.

• Once you are in our contact system, direct communication for future projects becomes much more straightforward. Customers can contact us, "Your Local Handyman Spokane", anytime for DIY tips and to schedule new projects.

For Remodeling Projects

• If you're planning a medium or large remodeling project, we invite you to share your vision and plans with us through our inquiry form.

• Upon receiving your details, we'll evaluate your project to ensure it aligns with our expertise.

• If it's a match, we'll arrange a walkthrough.

• Please note that there may be a walkthrough fee of $125, which will be credited to your final bill should you choose to employ our services.

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Project Information↑

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Q: How Long Does a Typical Project Take?​

 

The duration of our projects varies widely:

• Smaller tasks may take only a few hours.

• Medium-sized projects could extend over several days.

• Larger undertakings involving more intricate work span a few weeks or more.

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Q: Do You Offer Any Guarantees on Your Work?​

 

Yes, we stand behind our craftsmanship:

• All workmanship comes with a one-year guarantee.

• This guarantee is part of our commitment to your satisfaction and peace of mind.

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Q: What Are Your Payment Terms?

 

Our payment terms are designed for clarity and fairness:

• Immediate payment is typically required upon project completion.

• For larger projects, a deposit may be necessary to secure your booking.

• In some cases, we offer the flexibility of progress payments, especially for more extensive jobs.

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Q: What Steps Do You Take to Minimize Disruption During a Project?

 

We understand the importance of your comfort and routine. Our team efficiently manages project timelines to minimize disruption.

We schedule work at convenient times and ensure a clean, organized work environment to reduce the impact on your daily life.

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Before & During Your Project↑

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Q: Is There Any Preparation Required by Customers Before You Begin Work?

 

To facilitate a smooth workflow:

• We appreciate customers clearing the work area of personal items if possible.

• However, our team is fully equipped and willing to assist in moving items if needed.​

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Q: How Do You Maintain Safe and Proper Practices While Working?

 

We're not just experts in our craft; we're also fully insured, bonded, and registered general contractors. This guarantees not just superior work but also your peace of mind.

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Q: What Measures Are Taken to Protect My Home During the Project?

 

Your home's safety is our priority. We utilize protective coverings, advanced dust control techniques, and meticulous care to ensure your property remains pristine throughout our work.

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Q: How Do You Handle the Clean-up After a Project?

 

Leaving your space spotless is part of our promise. We meticulously clean and dispose of all project debris, ensuring your newly improved space is ready for you to enjoy immediately.

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Pricing Information↑

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Q: What is Your Pricing Structure?

 

We pride ourselves on transparent and fair pricing:

• Costs are based on the specific requirements of each job.

• More complex or hazardous tasks may incur additional charges.

• There are no hidden markups on supplies or materials—you only pay for the actual cost of supplies needed and used.

• The time taken to pick up and deliver supplies is added to the billing for hourly billed projects.

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Special Discounts & Additional Fees

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• We offer discounts to military personnel, seniors, and those with disabilities.

• Depending on your location, a one-way travel fee may apply.

• If you'd like to pay via credit card, we can arrange that with a 3% service fee added to the invoice.

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After Your Project↑

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Q: How Do You Handle After-Service Support?

 

Our commitment to you extends beyond the completion of the project:

• Customers can easily reach out for any follow-up support or queries by phone and email.

• Our efficient after-service support ensures that any additional needs or concerns are promptly addressed.

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About Scott's Custom Construction↑

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Q: What is Your Professional Background?

 

My professional background is rooted in extensive training and experience:

• I have completed comprehensive 40-hour OSHA training and am certified in lull and man-lift operations.

• My skills in the construction industry have been honed since my teenage years, emphasizing rapid, high-quality output.

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Q: What Work Experience Do You Have?

 

My work experience spans various aspects of construction and remodeling:

• I come from a family deeply rooted in carpentry, home building, and remodeling, spanning five generations.

• My clientele has included homeowners and major national home builders, handling projects from modest homes to million-dollar custom constructions.

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Notable Collaborations

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Notable collaborations with large custom home builders include: Pulte, Centex, David Weekley Homes, Clayton Homes, Beazer Homes, M/I Homes, KB Home, D.R. Horton, and Lennar Homes.

I have also participated in high-end remodeling projects for prestigious clients such as the Walt Disney Imagineers and the United States military.

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Q: What Makes Scott's Custom Construction Different from Other Handyman Services?

 

Our difference lies in our commitment to quality, our vast experience, and our personalized approach. We don't just fix problems; we provide solutions that enhance your living space.

Our rich heritage in construction and remodeling, combined with a keen eye for detail, sets us apart.

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Your Project, Your Way↑

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Q: How Do You Tailor Your Services to Unique Project Requirements?

 

At Scott's Custom Construction, each project is approached with a personalized touch. We assess your needs and preferences, ensuring our work aligns perfectly with your vision.

Our flexibility allows us to adapt to various project scales and complexities, ensuring that every client's unique requirements are met with precision and care.

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Q: Can Clients Be Involved in the Project Process?

Absolutely! We welcome client involvement. Your input is valuable, from initial ideas to final touches.

We believe in transparent communication and collaboration, ensuring that your project reflects your desires and expectations.

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Q: What Sets Your Team Apart in Handling My Project?

 

Our skilled professionals manage every aspect of your project with a commitment to excellence. Each team member brings a blend of expertise and dedication, ensuring top-quality results and a smooth, stress-free process for you.

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Quality Assurance↑

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Q: How Do You Ensure the Durability and Longevity of Your Work?

 

Durability is a cornerstone of our service. We use high-quality materials and employ advanced techniques to ensure each project not only meets but exceeds industry standards.

Our workmanship guarantee further assures the lasting quality of our services.

 

Before You Hire↑

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Q: What Should I Consider Before Hiring a Professional?

 

When looking to hire a professional in this field:

• Prioritize someone with a meticulous eye for detail, a track record of high-quality work, and the ability to complete tasks efficiently.

• My extensive experience and skill set make me an ideal choice for various handyman, remodeling, and custom home-building projects.

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Q: What Questions Should I Consider Before Hiring?

 

To ensure a smooth project planning process:

• Think about your desired start date for the project.

• Have a clear budget in mind.

• Consider any specific design preferences or materials you'd like to use.

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Our Clients & Projects↑

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Q: What Types of Customers Have You Worked With?

 

My customer base is as varied as the projects I undertake:

• I have had the pleasure of working with a wide array of clients, from individuals undertaking handyman services and personal home improvement projects to large-scale builders involved in extensive construction ventures.

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The diversity in my clientele, including both affluent and more modest budgets, has allowed me to gain insights and experience across a spectrum of projects and preferences.

Each client, regardless of their background, has appreciated the services provided, making every project a rewarding experience.

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Q: What Projects Have You Recently Completed?

 

The projects I undertake are diverse in scope and scale:

• I fondly remember numerous projects, each varying in duration and complexity.

• My portfolio includes both quick fixes and longer-term renovations, all carried out with the same dedication to quality.

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What Services Do We Provide?↑

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Q: What Types of Home Repair Services Do You Offer?

 

Scott's Custom Construction specializes in a comprehensive range of home repair and restoration services. As a licensed general contractor, we handle projects including:

 

Carpentry & Structural Work

• Custom carpentry and trim work

• Deck and patio construction and repair

• Framing and structural repairs

• Custom built-ins and cabinetry

• Wood restoration and refinishing

Interior & Exterior Updates

• Drywall installation and repair

• Painting (interior and exterior)

• Flooring installation and refinishing

• Door and window installation

• Siding and exterior cladding work

Specialized Repairs

• Water damage restoration

• Fire damage restoration

• Foundation repairs

• Roof repairs and replacements

• Bathroom and kitchen remodeling

Restoration Services

• Historic home restoration

• Storm damage repairs

• Insurance claim work

• Moisture and mold remediation consulting

• General home maintenance and repairs

If your project isn't listed, we encourage you to contact us—our extensive experience may cover your specific needs.

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Q: Do You Perform Work on Historic or Older Homes?

 

Yes, we have extensive experience working on historic and older homes throughout the Spokane area. Our team understands the unique challenges and restoration requirements of vintage properties.

 We combine traditional craftsmanship techniques with modern expertise to preserve the character and integrity of your home while ensuring it meets current safety and building standards.

 Whether you're restoring original architectural details, updating systems, or repairing period-specific materials, we bring specialized knowledge to each project.

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Q: Do You Perform Storm Damage Repairs?

Yes, storm damage is a part of our restoration work. We handle:

• Roof damage and repairs

• Wind damage to siding and exterior structures

• Tree damage and debris removal coordination

• Interior and exterior repairs

We can often schedule emergency assessments quickly and work with your insurance adjuster to ensure proper restoration.

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Q: What Kitchen and Bathroom Remodeling Services Do You Offer?

We provide full-service kitchen and bathroom remodeling, from minor updates to complete renovations.

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Kitchen Services Include:

• Layout redesign and functionality improvements

• Cabinet installation or custom cabinetry

• Countertop installation (granite, quartz, laminate, etc.)

• Backsplash and tile work

• Appliance installation

• Flooring installation

Bathroom Services Include:

• Tile work and waterproofing

• Vanity and storage solutions

• Lighting and ventilation improvements

• Flooring installation

• Shower and tub replacements

Each project is customized to your style, budget, and functional needs.

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Q: Do You Specialize in Any Particular Type of Home Improvement?

 

While we excel at all aspects of general contracting and home repair, we have particular expertise in:

• Custom home construction and finishing work

• Whole-home restoration projects

• High-end remodeling for discerning clients

• Historic preservation and restoration

• Water and fire damage restoration

• Complete home renovations​

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Our diverse background, including work with major national builders and prestigious custom clients, has given us mastery across all home improvement disciplines.

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Planning Your Project↑

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Q: How Do I Get an Estimate for My Project?

 

Getting an estimate is simple. Contact us through our online form or reach out directly with details about your project.

For small projects, we can often provide a quote based on your description. For larger or more complex work, we typically schedule an in-person consultation or walkthrough.

Our estimates are detailed and transparent, breaking down labor, materials, and timeline so you know exactly what to expect.

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Q: Is There a Fee for Consultations or Walkthroughs?

 

For general consultations and small project assessments, there is typically no fee.

For larger remodeling projects or complex assessments, we charge a $125 walkthrough consultation fee, which will be credited toward your final bill if you choose to proceed with our services.

 This ensures we can dedicate proper time to understanding your vision and providing thorough guidance.

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Q: What Information Should I Have Ready Before Contacting You?

 

To help us give you the best guidance, have the following information ready:

• Type of work or repair needed

• Approximate scope (small, medium, large)

• Timeline for completion

• Budget range, if available

• Specific design preferences or materials in mind

• Photos of the area, if possible

• Any challenges or unique aspects of your home

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The more detail you provide, the better we can understand your needs and respond promptly.

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Q: Can You Work with My Specific Timeline?

 

We do our best to accommodate your timeline. Small projects often fit into our schedule quickly, while larger work may require some planning.

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During our initial consultation, we'll discuss your deadline and work together to find a schedule that works for your needs and our availability.

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Emergency repairs and urgent situations are often prioritized within our schedule.

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Q: Do You Provide Written Contracts?

 

Yes, all projects include a written contract that details:

• Scope of work

• Timeline and schedule

• Total cost and payment terms

• Materials to be used

• Warranty information

• Start and completion dates

 

This protects both you and us, ensuring clear expectations and a professional process from start to finish.

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Credentials & Compliance↑

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Q: Are You Licensed and Insured?

 

Yes, absolutely. We are a fully licensed, bonded, and insured general contractor operating in Washington state.

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Our licensing and insurance provide essential protections for you:

• Verified expertise and compliance with state standards

• Comprehensive liability coverage

• Workers' compensation insurance

• Protection against property damage or unforeseen issues

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You can verify our licensing and insurance status—we're happy to provide documentation upon request.

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Q: What Licenses and Certifications Do You Hold?

 

Our credentials include:

• Washington State General Contractor License

• 40-hour OSHA Safety Certification

• Certification in Lull and Man-Lift Operations

• Bonding and comprehensive liability insurance

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Q: Do You Follow Building Codes and Permit Requirements?

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Yes, we strictly adhere to all applicable building codes and permit requirements.   Depending on the scope of your project:

We handle all necessary permits and inspections for larger projects, ensuring your work meets current codes and passes all required inspections.

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For more minor repairs and maintenance, permits may not be required, but we always ensure work meets safety and code standards.

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Building code compliance protects you, increases your home's value, and ensures the safety and longevity of the work.

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Q: Are Your Team Members Trained and Qualified?

 

Yes, all team members working on your project bring experience and expertise to their specific roles.

 We maintain high standards for training, safety certifications, and ongoing professional development.

 Each team member is selected for their skill, reliability, and commitment to quality workmanship and professional conduct.

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Materials & Customization↑

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Q: Can I Choose the Materials Used in My Project?

 

Absolutely! We work closely with you to select materials that fit your vision, budget, and the specific requirements of your project.

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How It Works:

• We discuss your preferences and show you options at different price points.

• You approve all materials before work begins.

• You pay only for the actual cost of materials used—no hidden markups.

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From budget-friendly options to premium finishes, we can accommodate your preferences while ensuring quality and durability.

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Q: What If I Want to Source My Own Materials?

 

You can absolutely supply your own materials for your project. We're happy to work with materials you source.

 To ensure quality and compatibility, we recommend discussing your material choices with us beforehand so we can advise on installation requirements.

 

Q: Do You Offer Eco-Friendly or Sustainable Materials?

 

Yes, we can incorporate sustainable and eco-friendly materials into your projects, including:

• Low-VOC paints and finishes

• Sustainable flooring options (bamboo, reclaimed wood, etc.)

• Energy-efficient windows and appliances

• Recycled and reclaimed materials

• Water-efficient fixtures

We can discuss sustainable options during your consultation and help you weigh performance, cost, and environmental impact.

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Q: How Do You Handle Design and Material Selection?

 

We collaborate with you on design decisions while providing professional guidance based on our experience.

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Our Process:

• Listen to your vision and preferences

• Suggest materials and approaches based on functionality, aesthetics, and budget

• Show you samples and options

• Provide recommendations from our experience

• Execute your approved design with precision

Your input is valued at every step, ensuring the final result reflects your desires.

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Large Projects & Remodeling↑

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Q: How Do You Handle Large Remodeling or Renovation Projects?

 

Large projects receive dedicated attention and planning. Our process includes:

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Planning Phase:

• Detailed consultation to understand your vision

• Site assessment and feasibility study

• Detailed plans and design drawings

• Comprehensive estimate with phasing options

Execution Phase:

• Permit acquisition and inspections

• Project scheduling and coordination

• Regular communication and progress updates

• Quality inspections at key milestones

• Final walkthrough and punch-list completion

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Large projects may involve progress payments, but we maintain transparency throughout.

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Q: Can You Handle Whole-Home Renovations?

 

Yes, we excel at comprehensive whole-home renovations. Whether updating an older home or redesigning a newer property, we manage all aspects.

Our experience includes coordinating multiple trades, managing complex timelines, and ensuring cohesive design throughout your home.

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We've completed renovations ranging from modest updates to million-dollar custom transformations, always maintaining quality and your satisfaction.

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Q: How Long Does a Large Remodeling Project Typically Take?

 

The timeline depends on the scope and complexity:

Typical Timelines:

• Kitchen remodeling: 4-12 weeks

• Bathroom remodeling: 3-8 weeks

• Whole-home renovation: 3-6 months or longer

• Historic restoration: Varies based on scope and unique challenges

During your consultation, we'll provide a detailed timeline specific to your project.

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Q: What If Unexpected Issues Arise During My Project?

 

Larger projects sometimes reveal hidden problems—old homes, especially, may have surprises behind walls or under floors.

When unexpected issues arise, we:

• Assess the problem and its impact on the project

• Explain options and recommendations

• Provide a quote for addressing the issue

• Wait for your approval before proceeding

• Document the change for your records

Transparency and clear communication ensure you're never surprised by costs or timeline changes.

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Specialty Services↑

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Q: Do You Assist with Insurance Claims and Documentation?

 

Yes, we have experience working with insurance companies and can provide support with your claim.

How We Help:

• Detailed damage assessments and photographic documentation

• Comprehensive repair estimates for claim submission

• Communication with insurance adjusters

• Scope-of-work coordination

• Code-compliant repairs that satisfy insurer requirements

Our goal is to help you receive fair reimbursement while ensuring your home is properly restored.

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Q: Can You Help with DIY Projects?

 

Absolutely! Many customers reach out for guidance on DIY home improvement projects they're tackling themselves.

We offer:

• Advice and recommendations for your DIY projects

• Tips for proper techniques and safety

• Material recommendations and sourcing guidance

• Problem-solving when you get stuck

Contact us anytime—we're happy to help homeowners succeed with their own projects or discuss when professional help might be beneficial.

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Q: Do You Offer Emergency or Urgent Repair Services?

 

Yes, we prioritize emergency and urgent repairs when possible.  Structural issues affecting safety are often quickly fit into our schedule.

If you have an emergency, contact us immediately through our phone line or online form. We'll assess the urgency and do our best to respond promptly.

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Contractor vs. Handyman↑

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Q: What's the Difference Between Your General Contractor and Handyman Services?

 

Scott's Custom Construction operates as both a licensed general contractor and a handyman service, allowing us to serve a wide range of needs.

General Contractor Services:

• Large-scale projects requiring permits and inspections

• Complex work requiring multiple trades coordination

• Whole-home remodeling and renovations

• Specialized restoration work

• Projects exceeding the typical handyman scope

Handyman Services:

• Quick repairs and maintenance tasks

• Single-trade work (carpentry, painting, etc.)

• Smaller projects that don't require permits

• Troubleshooting and problem-solving

• "Around-the-house" improvements and fixes

The advantage of working with us is that we can handle projects across the full spectrum—from minor repairs to major renovations—with the same commitment to quality and professionalism.

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Q: When Would I Need a General Contractor vs. a Handyman?

 

The choice depends on your project scope:

Choose Contractor Services When:

• Your project requires building permits

• Work involves complex coordination or multiple trades

• The project is extensive (whole-home renovation, major remodel)

• Specialized knowledge is needed (restoration, structural work)

• Insurance claims or inspections are involved

Choose Handyman Services When:

• You need quick repairs or maintenance

• The project is limited in scope

• No permits are required

• You want flexibility and quicker scheduling

• You need a versatile problem-solver for general fixes​

 

Contact us with details about your project, and we'll recommend the best approach and service level.

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Our Track Record↑

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Q: Can I See References or Testimonials from Your Previous Clients?​

 

Yes, we're proud of our work and happy to provide references. Our reputation is built on satisfied customers and quality projects completed over many years.

 

We can connect you with previous clients who can speak to our professionalism, quality, and reliability.

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Request references during your initial consultation, and we'll provide contact information for homeowners who are comfortable sharing their experience.

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Q: Do You Have a Portfolio of Completed Projects?

 

Yes, we maintain a portfolio of completed projects showcasing our work across various services and home styles.

During your consultation, we can show you photos and details of similar projects, giving you a clear sense of our quality and capabilities.

Our diverse portfolio—from modest repairs to million-dollar custom projects—demonstrates our versatility and commitment to excellence across all project types.

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Let's Build Your Dream Home↑

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Q: How Do I Get Started with Scott's Custom Construction?

 

Getting started is easy:

Step 1: Contact Us

Please fill out our online contact form or call us to describe your project.

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Step 2: Consultation

We'll discuss your vision, timeline, and budget.

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Step 3: Estimate & Planning

Receive a detailed estimate and project plan.

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Step 4: Execution

We'll deliver exceptional work on schedule and within budget.

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Step 5: Satisfaction

Enjoy your improved home with our one-year workmanship guarantee.

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Contact Scott's Custom Construction today to schedule your consultation. Whether you need a quick repair or a complete renovation, we're here to bring your vision to life!

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Ready to Get Started?

 

Contact Scott's Custom Construction today for your free consultation.

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We serve all of Spokane, Spokane Valley, and the surrounding areas.

Whether you need a small repair or a complete home renovation, we're ready to help!

Contact Us Now

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