Scott's Custom Construction FAQs

 

Welcome to our Frequently Asked Questions Page

 

 

What's the Best Way to Contact Scott's Custom Construction for my home improvement needs?

• The most effective way to contact Scott's Custom Construction is by utilizing our online contact form available on our website. We understand your time is valuable, and this method ensures a swift and direct line of communication. Scott is often engaged in delivering high-quality craftsmanship on-site and might not be readily available to answer phone calls. By filling out the contact form, you provide us with the essential details of your project, allowing us to understand and respond to your inquiry effectively. This process also helps us distinguish genuine client requests from marketing solicitations, ensuring that we focus on providing personalized assistance to real customers seeking our expert services.

 

What Payment Methods Do You Accept?

• We offer versatile payment options for your convenience:

  • We process online credit card payments through secure invoicing via email and text.

  • On-site credit card payments are available for immediate transactions.

  • We also accept traditional methods like checks and cash.

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How Long Does a Typical Project Take?

• The duration of our projects varies widely:

  • Smaller tasks may take only a few hours.

  • Medium-sized projects could extend over several days.

  • Larger undertakings involving more intricate work span a few weeks.

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Do You Offer Any Guarantees on Your Work?

• Yes, we stand behind our craftsmanship:

  • All workmanship comes with a one-year guarantee.

  • This guarantee is part of our commitment to your satisfaction and peace of mind.

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What Are Your Payment Terms?

• Our payment terms are designed for clarity and fairness:

  • Immediate payment is typically required upon project completion.

  • For larger projects, a deposit may be necessary to secure your booking.

  • In some cases, we offer the flexibility of progress payments, especially for more extensive jobs.

 

How Do You Handle After-Service Support?

• Our commitment to you extends beyond the completion of the project:

  • Customers can easily reach out for any follow-up support or queries by phone and email.

  • Our efficient after-service support ensures that any additional needs or concerns are promptly addressed.

 

Is There Any Preparation Required by Customers Before You Begin Work?

• To facilitate a smooth workflow:

  • We appreciate customers clearing the work area of personal items if possible.

  • However, our team is fully equipped and willing to assist in moving items if needed.

 

Pricing Information

• We pride ourselves on transparent and fair pricing:

  • Costs are based on the specific requirements of each job.

  • More complex or hazardous tasks may incur additional charges.

  • There are no hidden markups on supplies or materials—you only pay for the actual cost of supplies needed and used.

  • The time taken to pick up and deliver supplies is added to the billing for hourly billed projects.

  • We offer discounts to military personnel, seniors, and those with disabilities.

  • Depending on your location, a one-way travel fee may apply.

  • If you’d like to pay via credit card, we can arrange that with a 3% service fee added to the invoice.

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Process for New Customers

• We have streamlined our new customer engagement process:

  • Due to high call volumes and marketing spam, we request that new customers fill out the Contact Us Form on our website.

  • We will review your request. If the job fits within our scope, we'll contact you as soon as possible regarding availability and scheduling.

  • Once you are in our contact system, direct communication for future projects becomes much more straightforward. Customers can contact us, "Your Local Handyman Spokane" anytime for DIY tips and to schedule new projects.

  • If you're planning a medium or large remodeling project, we invite you to share your vision and plans with us through our inquiry form.

  • Upon receiving your details, we'll evaluate your project to ensure it aligns with our expertise.

  • If it's a match, we'll arrange a walkthrough.

  • Please note that the walkthrough fee is $125, which will be credited to your final bill should you choose to employ our services.

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Expertise and Background

• My professional background is rooted in extensive training and experience:

  • I have completed comprehensive 40-hour OSHA training and am certified in lull and man-lift operations.

  • My skills in the construction industry have been honed since my teenage years, emphasizing rapid, high-quality output.

 

Work Experience

• My work experience spans various aspects of construction and remodeling:

  • I come from a family deeply rooted in carpentry, home building, and remodeling, spanning multiple generations.

  • My clientele has included homeowners and major national home builders, handling projects from modest homes to million-dollar custom constructions.

  • Notable collaborations with large custom home builders include:

  •  Pulte, Centex, David Weekly Homes, Clayton Homes, Beazer Homes,

  •  M/I Homes, KB Home, D.R. Horton, Lennar Homes, and others.

  • I have also participated in high-end remodeling projects for prestigious clients such as the Walt Disney Imagineers and the United States military.

 

Recent Projects

• The projects I undertake are diverse in scope and scale:

  • I fondly remember numerous projects, each varying in duration and complexity.

  • My portfolio includes both quick fixes and longer-term renovations, all carried out with the same dedication to quality.

 

Hiring Advice

• When looking to hire a professional in this field:

  • Prioritize someone with a meticulous eye for detail, a track record of high-quality work, and the ability to complete tasks efficiently.

  • My extensive experience and skill set make me an ideal choice for various handyman, remodeling, and custom home-building projects.

 

Questions to Consider Before Hiring

• To ensure a smooth project planning process:

  • Think about your desired start date for the project.

  • Have a clear budget in mind.

  • Consider any specific design preferences or materials you'd like to use.

 

Types of Customers Worked With

• My customer base is as varied as the projects I undertake:

  • I have had the pleasure of working with a wide array of clients, from individuals undertaking handyman services and personal home improvement projects to large-scale builders involved in extensive construction ventures.

• The diversity in my clientele, including both affluent and more modest budgets, has allowed me to gain insights and experience across a spectrum of projects and preferences. Each client, regardless of their background, has been appreciative of the services provided, making every project a rewarding experience.

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What sets your team apart in handling my project?

• Our skilled professionals manage every aspect of your project with a commitment to excellence. Each team member brings a blend of expertise and dedication, ensuring top-quality results and a smooth, stress-free process for you.

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How Do You Maintain Safe and Proper Practices While Working?

•  We're not just experts in our craft; we're also fully insured, bonded, and registered general contractors. This guarantees not just superior work but also your peace of mind.

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How do you handle the clean-up after a project?

• Leaving your space spotless is part of our promise. We meticulously clean and dispose of all project debris, ensuring your newly improved space is ready for you to enjoy immediately.

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What measures are taken to protect my home during the project?

• ​​Your home's safety is our priority. We utilize protective coverings, advanced dust control techniques, and meticulous care to ensure your property remains pristine throughout our work.

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How do you tailor your services to unique project requirements?

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• At Scott's Custom Construction, each project is approached with a personalized touch. We assess your needs and preferences, ensuring our work aligns perfectly with your vision. Our flexibility allows us to adapt to various project scales and complexities, ensuring that every client's unique requirements are met with precision and care.

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Can clients be involved in the project process?

• ​Absolutely! We welcome client involvement. Your input is valuable, from initial ideas to final touches. We believe in transparent communication and collaboration, ensuring that your project reflects your desires and expectations.

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What steps do you take to minimize disruption during a project?

• ​​​We understand the importance of your comfort and routine. Our team efficiently manages project timelines to minimize disruption. We schedule work at convenient times and ensure a clean, organized work environment to reduce the impact on your daily life.

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How do you ensure the durability and longevity of your work?

• ​​Durability is a cornerstone of our service. We use high-quality materials and employ advanced techniques to ensure each project not only meets but exceeds industry standards. Our workmanship guarantee further assures the lasting quality of our services.

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What makes Scott's Custom Construction different from other handyman services?

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• ​ Our difference lies in our commitment to quality, our vast experience, and our personalized approach. We don't just fix problems; we provide solutions that enhance your living space. Our rich heritage in construction and remodeling, combined with a keen eye for detail, sets us apart.

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Ready for Quality Handyman Services?

​ Reach out to schedule your project! We're here to provide expert assistance and ensure your satisfaction with every service we offer.